Shipping Policy

We work hard to get your order processed quickly and delivered safely. Since many of the items we sell are large, high-value equipment (including generators, water vehicles, ATVs, UTVs, utility bikes, and similar products), many orders are fulfilled through trusted third-party manufacturers and authorized distributors.

Order Processing (Before It Ships)

Most orders are processed within 3 business days of the order date. Processing includes payment authorization, order review, and confirming availability with the fulfillment vendor.

In some cases, we may request additional verification before processing (for example, to confirm billing details or prevent fraud). If we need anything from you, we’ll contact you by email or phone.

Shipping & Delivery Timeline

After your order is processed, it is typically shipped within approximately 3 business days.
Once shipped, delivery usually takes an additional 3–4 business days.

In most cases, customers receive orders within 6–7 business days total from the order date.

Delivery timelines may vary due to carrier delays, weather, remote delivery locations, seasonal demand, or vendor availability. Unless otherwise stated in writing, delivery dates are estimates and are not guaranteed.

Shipping Coverage

We ship nationwide within the United States.
We do not ship to P.O. Boxes.

If you’re in a remote area or require special access delivery, additional transit time or fees may apply.

Carriers & Freight Deliveries

Because many products are oversized or heavy:

• Many orders ship via freight carrier

• Smaller items may ship via standard ground service

• Tracking details are provided once the item leaves the fulfillment facility

For freight deliveries:

• Adult signature may be required

• The carrier may contact you to schedule delivery

• Liftgate service may be required for residential delivery (fees may apply if not included)

• Re-delivery attempts may result in additional fees

Delivery Inspection (Important)

Please inspect your delivery at the time it arrives.

If you see damage to the packaging or product:

1. Note it on the delivery receipt before signing

2. Take clear photos of the package and the item

3. Contact us within 24 hours of delivery so we can assist with a claim or resolution

Not reporting damage within 24 hours may limit our ability to file a carrier claim.

Split Shipments

If your order contains multiple items, they may ship separately from different fulfillment locations. If that happens, you may receive multiple tracking numbers.

Third-Party Vendor Fulfillment

Many products are shipped directly from our third-party vendors (manufacturers or authorized distributors). This helps speed up handling time and supports nationwide availability.

Even when an item ships from a vendor, we remain your point of contact for order updates and support.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

• Before shipment: we can usually cancel or update the order

• After shipment: orders cannot be canceled; returns (if eligible) follow our Return Policy

Certain items (including special orders, custom configurations, and some regulated/titled products) may not be eligible for cancellation once processing begins.

Shipping Costs & Extra Fees

Shipping costs are shown at checkout or included in the product price (depending on the product).

Additional fees may apply for:

• Residential freight delivery

• Liftgate service

• Remote/limited-access delivery locations

• Storage or re-delivery charges due to missed delivery appointments

If any extra charges are required to complete delivery, we will contact you before finalizing.

Delays Outside Our Control

We are not responsible for delays caused by weather, natural disasters, carrier disruptions, supply chain interruptions, or government restrictions. If a delay occurs, we will share updates as soon as we receive them.

Contact Us

If you have any questions about shipping, please contact us:

Email: support@havencommus.com
Phone: (404) 369-3285